Hassle-Free Returns at PC Help Centre

Your Peace of Mind, Guaranteed.

Simple, transparent, and local. We've made our returns process as easy as our repairs.

The 30-Day Promise

Changed your mind? It happens. At PC Help Centre, we want you to be 100% confident in your tech. That's why we offer a 30-day money-back guarantee on all our products. Whether it's a brand-new laptop or a certified refurbished desktop, you have a full month to ensure it's the right fit for you.

  • 14 Days to Decide : Notify us within 14 days of delivery if you wish to cancel.
  • 14 Days to Return : Get the item back to our Dunstable shop within 14 days of notification.
  • Fast Refunds : Processed within 14 days of receiving the item back.

What's Covered? (The Tech Specifics)

To ensure we can continue offering great prices to the Dunstable community, returned items must meet these criteria:

Item Condition Return Status Notes
Faulty or Not as Described Full Refund / Exchange Covered under statutory rights for up to 30 days.
Unopened & Sealed Full Refund Ideal for "change of mind" returns.
Opened but Unused Full Refund Please keep original packaging intact.
Software & Sealed Media Non-Returnable if Opened For security and licensing reasons, software cannot be returned once the seal is broken.

How to Start Your Return

  • Get in Touch : Email sales@pchelpcentre.com or call 01582 672606 with your order number.
  • Pack it Up : Ensure the item is in its original packaging with all accessories (chargers, manuals, etc.).
  • Drop it Off or Post it :
    • Local & Free : Visit us at 140 High Street South, Dunstable.
    • By Post : We recommend a tracked service. (Free shipping for faulty items).